Keeping customer loyalty high is a top priority in order to fulfill your company’s development goals, as it represents a crucial element in your corporate image.
But since working from home is becoming a standard for most workers, your support team efficiency will probably be impacted if you do not provide them with effective digital tools.
Streamline your support team’s processes
Digitize your processes across the different departments involved with Open Bee DXP’s multiple features : workflows, data analytics, e-Forms, … will make you avoid application silos and boost your co-worker’s productivity. At the end, you will see your customer satisfaction’s rate actively increase, and so your company’s reliability.
Watch our video to see how Open Bee DXP platform can help you keeping your customer complaint management efficient:
Empower your customer complaint management in 4 steps
The best way to increase your customer satisfaction index, is first to reduce complaint resolution time. With the OpenBee DXP solution, you are able to handle efficiently your customer complaints processes :
- Step 1: Register any complaints whatever its source (letters, phone calls, emails, …) and automatically classify and organize them,
- Step 2: Log complaints details and involve all employees required for investigation,
- Step 3: Monitor the status of each complaint’s resolution, from case’s creation up to its closure,
- Step 4: Spot main reasons of customer dissatisfaction.
If you want to build strong relationships with your customers, you may also focus on several further essential points, such as personalizing each experience based on trust and empathy, without asking your customer too much to do if you want to reduce the complaint’s resolution time. Besides, you should always make sure that customers’ expectations are reached and even exceeded, or they will surely go to competitors.