Pilardière Group set up a new customer relation portal

Business activities span Europe and more

The Pilardière group is an SMB, based in Vendée (France), and consisting of about 50 employees.
We are specialized in manufacturing mineral mixtures, made up for instance of vitamins and trace elements, intended for animal breeding.
Our products’ purpose is to improve technical and economic performances of breeding farms.
We have a retailers’ network in France and also on the international stage.

What were your documents related challenges?

An online store connected with the customer relation portal 

Before launching the online orders system, we used to send our invoices by postal mail to our customers. Alongside the implementation of this online orders system,

Optimizing Invoice Archiving and Distribution

We also encountered a challenge related to invoice archiving, because they were stored in paper format by our accounting department. All this represents time, about 3 hours per week, for the billing service, and obviously significant printing costs too.

Before: What were the challenges with document management?

Before implementing the Open Bee™ solution, Pilardière Group faced several challenges related to document management. Customer orders were processed manually, invoices were sent by post, and archiving was handled exclusively in paper format. These time-consuming processes occupied the administrative teams, generated high printing and mailing costs, and slowed down customer relations. The lack of a digital customer portal also reduced the autonomy of business partners.

• Saved up to 1h30 per day for the administrative tasks
• each file go through the right department
• Reduced our printing and postage costs

What are the benefits?

• We saved up to 1h30 per day for the administrative processing of orders.
• File our documents in an organized and intuitive tree structure, allows our administration team to spend more time on value-added tasks.
• We have significantly reduced our printing and postage costs
  

We would like to generalize it with others departments

We now wish to archive and manage our Research and Development bibliography with Open Bee™.
The objective is to simplify and to save time in literature search.

Extending Document Management to Other Departments

Following the benefits observed by the sales and administrative teams, Pilardière now plans to extend the use of Open Bee™ to other departments. The R&D team intends to centralize its scientific and bibliographic documentation within the platform to simplify research and save time. The HR department also considers digitizing employee records to streamline administrative follow-up.