support technique

Support

At Open Bee™, customers are our highest priority, and we structure our support resources and offerings accordingly.

Please complete the form below to submit your support request. Your ticket will be considered within 48 hours.

Informations about our support service

  1. Privacy : The issue you report will not be viewed by other users. They will only be viewed by Open Bee staff for debugging purpose.
  2. Tracking : Each issue will be circulated and handled inside Open Bee. You will get a ticket number to better track down the status of your request and communicate with Open Bee staff.
  3. Notification : You will receive email notification when we need you to provide us with more information or when the problem is solved.

Benefits

  • Reminder within 4 hours for urgent incidents

  • Technical assistance provided by support engineers

  • Grip away from your computer stations

  • Submission and track incidents online

  • Technical knowledge base accessible 24 h / 24 , 7 d / 7

  • Provision of updates , upgrades and software patches

Related solutions

Consulting Services

At Open Bee we view our clients as partners. We evaluate each client on the basis of their unique circumstances and challenges rather than applying a standardized formula.

Learn more

Customized development

You need a solution tailored to fit your exact requirements? Get in touch with Open Bee’s customized software development division and experience professional & affordable services.

Learn more

Training

You have made a good decision and chosen the right document management software. Now learn how to maximize the value it provides to you and your organization. Open Bee will help you accomplish it.

Learn more